Last updated: 29 October 2026
We want you to love every cup. If something is not right with your order, here is how we can help.
Coffee and food products
For hygiene and freshness reasons, opened coffee beans, ground coffee, instant coffee, concentrates, bottled drinks and coffee pearls cannot be returned. If your order arrives damaged, leaking or incorrect, we will replace it or refund you.
Equipment and merchandise
- Unused items in original packaging can be returned within 7 days of delivery.
- Items damaged in transit or with a manufacturing defect can be replaced or refunded.
- Apparel can be exchanged for a different size, subject to stock.
How to request a return
- Contact us within 48 hours of delivery for damaged or wrong items, with your order number and photos.
- For other returns, contact us within 7 days of delivery.
- We will confirm whether a pickup is possible or share return instructions.
Refunds
Once we receive and check your return, approved refunds are made to your original payment method within 5–7 business days. For cash on delivery orders, we refund by bank transfer or UPI.
Cancellations
You can cancel an order before it is shipped. Once it has shipped, please follow the return process above.
Need help?
Reach us through our Contact Us page.